TROUBLE-SHOOTING YOUR ON-SITE EQUIPMENT PROBLEM
Our On-Site Services Helpdesk is designed to provide our clients the quickest possible turnaround time when experiencing technical problems with their BPS system. Dedicated Technicians and IT Specialists are on staff to ensure that we can minimize our clients' downtime. Our Helpdesk can be reached at: helpdesk@bps.com
To expedite your request, please provide the following:
• Client name
• Contact name
• Address
• Phone Number and extension
• Device/Model
• Serial Number, a complete description of the problem you are experiencing. Please provide as much detail as possible, including printed samples for technicians to review.
